Frequently Asked Questions
The cost of extra shipping insurance is $2.50 for each additional $100 of coverage. If you would like additional coverage, then purchase the “Add Shipping Insurance” product from the Shop, and adjust the Quantity according to your needs. For example, if you would like to add $200 of extra coverage, then you will need to purchase two units of the Shipping Insurance product, or $5.00 worth.
All packages are insured by Canada Post for $100. To add extra coverage, please follow the instructions below.
The answer to this question depends on where you are located and which shipping method you have chosen. Your order will enter the mail within 3-5 business days* of your purchase, and will depart from Ontario, Canada. *If you have requested imprinting for one or more item in your order, then please allow an additional 1-3 business days before your order enters the mail.
Yes, we ship internationally. Put The Light Here is based in Ontario, Canada, and we ship as far away as Canada Post allows us to ship. If you do not see your location listed as a shipping option, then please contact us.
Put The Light Here certifies that we use high-quality materials and tools to make our products, and that we do not use stones or beads that have noticeable defects. However, please note the following: While our chains, cords, and wires are designed by their manufacturers to endure long-term wear, their longevity depends on how they are used and treated. Additionally, stones are natural products and they can, indeed, scratch, chip, or crack apart. We include Crystal Care Instructions with every crystal purchase, and recommend that customers become familiar with each of their stones and how best to care for them. Once an item has left Put The Light Here’s possession, it is no longer in our care and we cannot guarantee it after the first 14-day period.
If, within the first 14 days of receiving your Put The Light Here-made crystal item, it breaks due to faulty construction, then we require that you contact us within 48 hours of the break. Please include: a) at least one photograph of the item and its pieces; and b) a full description of how it broke. If we conclude that the breakage occurred as a result of faulty construction on our part, then we will invite you to send all of the pieces back to us via regular mail, within 48 hours of that conclusion. Upon receipt, we will recreate your item using the pieces that you send us, and return it to you via regular mail. We will intend to have your product back in the mail within 7 days of when we received it. Please note that, with crystal products, some breakages occur as a result of the crystal’s energy interacting with the user’s energy. This is relatively common; necklaces and bracelets have been known to explode—sending beads flying—and single stones have been known to break apart. Depending on the stone, this sudden breakage can sometimes result from being overburdened with negative energy. If Put The Light Here feels that this is the reason why your item broke, then we cannot fix it for you. We do, however, provide you with Crystal Care Instructions that include techniques to keep the energy of your stones clear, and invite you to follow your intuition as to whether, when, and how to use your stones.
No, Put The Light Here does not accept returns. This applies to digital downloads, tangible products (such as crystal jewelry and accessories), services, and all of our products. Instead, we provide you with detailed information on each product and on our values as a brand, and ask you to make the decision that is right for you. If you are unsure of your decision before you make a purchase, then you are welcome to contact us with your questions.
The answer to this question depends on your goals and your budget. Generally, multiple appointments are needed in order to facilitate deep healing and evolution. However, Put The Light Here offers clients a wide variety of products to supplement their one-on-one appointments; products include weekly group healing calls, self-study mini-courses that include guided healing meditations, distant energy treatments (called “Energy by Email”), and crystal jewelry and accessories designed to support and partner with you.
Yes, you may book as many appointments as desired; however, we only schedule appointments four weeks into the future, so your appointments would need to be used within this time frame. Should you wish to book an appointment further out, you will need to wait until it falls within the appropriate four-week time frame.
Once you submit your payment, you will receive an email with a link to our online scheduling system. Here, you will be able to see all available appointment times, and choose the one that is best for you. Please note that we do not book appointments further out than four weeks. If you are a new client, then please also fill out the Intake and Consent Form and email it to us prior to your appointment. We must receive a completed form from you before we will call you to begin your appointment.